We appreciate your understanding of our updated return, exchange, and refund policy. Please review the following guidelines:

  1. Returns:
    We only accept returns in the event of a damaged product upon receipt. In such cases, please contact us at Contact@manikajewels.com. Additionally, we require a video proof of the unboxing process for verification.
  2. Damages and Issues:
    Upon receiving your order, please thoroughly inspect the items. If you identify any defects, damages, or receive the wrong item, kindly contact us immediately. We will assess the issue and take appropriate measures to rectify it.
  3. Refunds:
    Refunds will be considered for confirmed cases of damaged products. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method.
  4. Exceptions / Non-Returnable Items:
    Certain items are non-returnable, including jewelry, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). If you have any concerns or questions about a specific item, please reach out to us for clarification.
  5. Sale Items and Gift Cards:
    We regret to inform you that we do not accept returns for sale items or gift cards under any circumstances.

To report damages, initiate a return, or inquire about a refund, please contact us at Contact@manikajewels.com. If your return is approved, we will provide further instructions on how to proceed.

We appreciate your cooperation and understanding of these policy changes. If you have any further inquiries or concerns, do not hesitate to reach out to our customer support team.